Support
Last updated: November 10, 2026
SwimStack is supported by email.
How to get help
Write to support@swimstack.io. If you have an account, write from the email address on it, so we know the request is yours.
We reply within 2 business days.
What to include
- Your club's name.
- What you were trying to do, and what happened instead.
- The screen you were on, and a screenshot if you can take one.
- Your phone (for example "iPhone 15") and the app version, shown on your Account page in the app (for example "v1.5.2").
Please do not send passwords or sign-in codes. We will never ask for them.
Things you can do in the app
- Forgot your password: enter your email on the sign-in screen, then tap "Forgot password?".
- Lost your authenticator app: write to us from your account's email address and we will help you sign in.
- Delete your account: Account › Delete account. For 30 days afterwards you can have it restored by writing to us from the account's email address.
- Something about your swimmer is wrong (a name, a date of birth, a time): ask your club's staff, who keep the roster.
A child's information
Parents and guardians can ask to see, correct or remove their child's information through their club, or by writing to us. The Privacy Policy explains how.
More
Write to us at support@swimstack.io. A postal address is available on request.